TERMS AND CONDITIONS
Meet and Greet Bristol Airport the following procedures:
This is a legal document and contains contractual provisions which you must agree with when placing you’re booking. Your Statutory Rights are not affected.
1.1 Bookings through the Meet and Greet Bristol Airport are deemed to be made when validated on the website.
1.2 All services are subject to availability.
1.3 Meet and Greet Bristol Airport reserves the right not to accept or fulfil a booking.
1.4 If for any reason the customer is late (collecting car later than midnight of the collection date) then there will be charges as follows:
1 extra day £15
2 extra days £25
3 extra days £35
4 extra days £45
5 extra days £55
6 extra days £60
7 extra days £65
8 extra days £70
9 extra days £75
10 extra days £80
2.1 Payment for a booking made on our website https://meetandgreetbristolairport.co.uk/ can be made using debit card, credit card or PayPal.
2.2 If payment by card is declined the service provider reserves the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling.
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
2.5 We do not store credit card details nor do we share customer details with any 3rd parties.
2.5 We do not accept card payments on arrival or departure. Any due payments must be made in CASH to the driver.
3. Cancellations & Amendments
3.1 To make any amendment or cancelation, the customer must send an email to INFO@MEETANDGREETBRISTOLAIRPORT.CO.UK with all booking details on receipt of confirmation including the booking reference, full name, vehicle registration number and details of required changes. MAGBA cannot be held responsible if clients do not advise any amendments required.
3.2 Cancelled bookings will only be refunded if placed and cancelled within the period of 24 hours. Any bookings cancelled after 24 hours from placing booking will not be refunded but the credit for the next time parking will be offered instead.
3.3 Meet and Greet Bristol Airport does not charge amendment fee for the name or car change.
3.4 Amendments of any dates must be made at least 24 hours prior to the booking commencement. Amendments not made at least 24 hours prior to the booking commencement will be charged in accordance with point 1.4.
3.5 Meet and Greet Bristol Airport does not charge amendment fee if the amount of the days remains the same or are less than the original booking. There will be an extra charge if the amount of the days are more than the original booking; customer will be then charged the difference between the price originally paid and the current price for that amount of days; no discount can be applied to this difference. We pay £5.00 exit fee.
3.6 For the purposes of this Conditions 3 the booked parking period shall be deemed to commence at one minute past midnight on the first day of the parking period.
4.1 Meet and Greet Bristol Airport’s liability is as Bailee to take reasonable care of the Customer’s vehicle for the period commencing when the keys to the vehicle are delivered to DROP AND GO PARKING, Bristol Airport (or, if later, the last time that the Customer returns to the vehicle) and terminating at the time when the keys to the vehicle are handed back to the Customer (or if earlier, when the Customer retakes possession of the vehicle) (“the Parking Period”). At all other times when the vehicle on Meet and Greet Bristol Airport premises and the vehicle shall be at the risk of the Customer.
4.2 THE CUSTOMER SHALL INSPECT THEIR VEHICLE AT THE END OF THE PARKING PERIOD AND REPORT ANY DAMAGE TO THE COMPANY BEFORE DRIVING THE VEHICLE OFF THE AIRPORT Short stay car park. WCPP staff will not take any responsibility for damages reported after driving the vehicle off the AIRPORT Short stay car park.
4.3 Meet and Greet Bristol Airport will accept liability in respect of any damage to the paintwork or bodywork of the Customers vehicle only when and to the extent that the same is proved to be caused by the negligence, wilful act or default or breach of statutory duty of Meet and Greet Bristol Airport its servants or agents or the dishonesty of its servants or agents. Save that the Customer shall not be required to prove liability of Park and Fly Bristol for such damage where the Customer has requested a Vehicle Inspection Report (as defined below) and the damage in question is not recorded upon the Vehicle Inspection Report.
4.4 Meet and Greet Bristol Airport shall at the request of the Customer and upon payment of a fee of £5.00 undertake a joint visual inspection of the Customer’s vehicle and record any damage to the paintwork and/or bodywork prior to parking of the Customers vehicle (“Vehicle Inspection Report”).
4.5 During the Parking Period Meet and Greet Bristol Airport shall keep the vehicle at its premises at one of its secure parking sites. The Customer authorizes Meet and Greet Bristol Airport to drive the vehicle between MAGBA’s parking sites.
4.6.1 Any Customer wishing to reclaim his vehicle prior to expiry of the agreed parking period will be liable to pay the parking fee for the whole of the agreed parking period and no refund will be given.
4.6.2 Meet and Greet Bristol Airport require not less than 24 hours’ notice to make a vehicle available for collection prior to the day of expiry of the agreed parking period. Meet and Greet Bristol Airport can accept no liability for any delay in making a Customer’s vehicle available prior to expiry of the agreed parking period.
4.7 Neither the Customer nor any other person shall have the right to remove the vehicle or any other personal items left therein prior to payment in full of the parking fee and extra charges.
4.8 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition and must comply with the road traffic act prior to leaving the car with Meet and Greet Bristol Airport’s driver who will be entering on to public highway.
4.9 If a vehicle does not start or breaks down at any time the customer will be required to arrange their own recovery service. Only the owner and recovery agent will be granted access to the company premises.
4.10 A Customer must produce the receipt provided by Meet and Greet Bristol Airport when reclaiming the vehicle. In the even that a receipt is lost Park and Fly Bristol shall be entitled to require proof of the Customers identity.
4.11 Meet and Greet Bristol Airport shall not be obliged to release the vehicle to a third party without the written authority of the Customer.
4.12 Our insurance covers us for vehicle claims up to £30,000 if your vehicle requires more insurance please arrange this at your earliest convenience.
5. Customer’s Liability
5.1.1 The Customer shall be liable for and indemnify Meet and Greet Bristol Airport in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst member of Meet and Greet Bristol Airport’s staff providing the service at the Airport or at any other location or in any way arising from a breach of the warranty in paragraph 5.1.2 below.
5.1.2 The Customer warrants to Meet and Greet Bristol Airport that at the commencement of the Parking Period, the Customer’s vehicle is in a safe and roadworthy condition has a current MOT certificate, insurance, obtained road tax and that no dangerous toxic or illegal substances have been left within the vehicle.
5.1.3 The customer will be liable for any penalties, fines and other costs incurred as a result of an illegal or un-roadworthy vehicle and will be fully responsible if the vehicle is seized by police for any reason beyond our control.
6. Car Collection & Delivery to and from the Airport
6.1 Customer must check and sign the form containing all the booking details and information in regards to the booking when the car is being collected by our driver.
6.2 Customer must inform MAGBA staff of any function on the vehicle that is not working or should not be touched or adjusted. MAGBA staff will move seats and mirrors to enable them to be able to drive the vehicle safely and may need to operate wipers and windows.
6.3 Car collections and deliveries are scheduled accordingly to the dates and times stated on customers’ booking form. It is the Customer’s responsibility to arrive to the airport in the time booked (allowing for possible traffic congestion and other delays) and to arrive at the airport by the airline’s recommended check in time. Waiting times can increase if customer does not arrive in correct booking time.
6.4 Meet and Greet Bristol Airport the right to refuse the service without refund if the vehicle is broken down on the way to the Airport and is not in a road worthy condition, or in a stationary position and unable to move upon drop off at the Airport. Full cost will be apply and no refund will be issued.
6.5 Meet and Greet Bristol Airport can accept no liability for flights delays, transport delays caused by traffic congestion, vehicle breakdown or other causes beyond our control.
6.6 If the vehicle does not start for any reason, you agree MAGBA will be permitted to attempt to start the vehicle using an anti-surge jump starting pack. If the vehicle fails to start or does not move for any reason, you will be required to use your own recovery service. MAGBA will not be liable for any additional mechanical or electrical issues, delays or additional costs.
6.7 Meet and Greet Bristol Airport will not accept any responsibility or liability for any valuables, cash or personal belongings left in the vehicle. Customer must remove all cash, valuables and personal belongings from the vehicle prior to the collection.
6.8 Meet and Greet Bristol Airport will not accept any responsibility or liability if any items are forgotten or left behind in customers vehicle post drop off and company staff are requested to return to the Airport. Items will be delivered so as to not affect other customers. MAGBA will not accept responsibility for any items that may not be returned in time or if customer flights are affected as a result of items left behind.
6.9 We advise all customers to make a phone call after they cleared passport control and collected their luggage. £5.00 will be needed to exit the short stay car park where the car will be delivered to, there will be an extra airport charge if you do not EXIT within 20 minutes from making the phone call.
7. Exclusion of Liability
7.1 Meet and Greet Bristol Airport does not accept any responsibility or liability (whether as Bailee or otherwise) for any theft, loss or damage to:
7.1.1 Any personal property, valuables or loose items left within the vehicle after handing the car key to the Meet and Greet Bristol Airport’s driver whether or not during the Parking Period.
7.1.2 For any personal property (including traveling luggage) of the Customer or any person traveling with the Customer either when on Meet and Greet Bristol Airport’s premises or whilst traveling between Park and Fly Bristol’s premises and the airport or at the airport.
7.2 Meet and Greet Bristol Airport does not accept any responsibility or liability (whether as Bailee or otherwise) for any damages to the wheels and tyres (which includes punctures or damages of any kind or caused by nails, screws or any foreign objects), windscreens, windows, lights, lightbulbs or any other glass or plastics inside or outside the vehicle or any damages to handles, locks and car keys. Meet and Greet Bristol Airport also does not accept any responsibility or liability (whether as Bailee or otherwise) for any kind of mechanical faults also including flat batteries and fuses ; and also does not accept any responsibility or liability of any faults or damages due to wear and tear, rust or corrosion also including broken springs or brakes.
7.3 Meet and Greet Bristol Airport does not accept any responsibility or liability (whether as Bailee or otherwise) for any damage to the wheels and tyres, windscreen or any other glass or plastics inside or outside the vehicle.
7.4 We advise all customers to photograph their vehicles while having them collected by our driver at the airport. Meet and Greet Bristol Airport will not accept any responsibility or liability for any damages reported by the customer who doesn’t have any evidence such as dated and timed photos or videos taken while the car was being collected from the airport by our driver.
7.5 Meet and Greet Bristol Airport also will not accept any responsibility or liability for damages which are difficult to capture by the camera from two metres distance, damages which are hair like shape or damages which are too small to detect from a distance of two meter’s.
7.6 Meet and Greet Bristol Airport will not accept any responsibility or liability for any damages to customers’ vehicles or personal belongings caused by third party, by the customer or by the passengers traveling with the customer.
8. Complaints Procedure
8.1 Nothing in this procedure restricts the Customers right to pursue remedies through the Court.
8.2 All the complaints must be made via e-mail by e-mailing to: INFO@MEETANDGREETBRISTOLAIRPORT.CO.UK. Meet and Greet Bristol Airport will acknowledge the Customer’s complaint by e-mail within 5 working days.
8.3 Subject to receiving the Customer’s co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection MAGBA will deal promptly with the complaint.
8.4 A complaint will initially be dealt with by Meet and Greet Bristol Airport’s Customer Services Department.
8.5 Meet and Greet Bristol Airport’s Customer Services Officer (“CSO”) will endeavour to give a decision via e-mail in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection, this period can also be affected or extended by annual leaves.
8.6 Meet and Greet Bristol Airport is not obliged to photograph customer’s vehicles or belongings unless the point 4.4 was being fulfilled by the customer.
8.7 In the event of a complaint relating to alleged damage to a vehicle; complaint can only be taken further if the customer did not fail to follow the point 4.2.; If the terms and conditions have been followed correctly by the customer and complaint will be taken further, the customer must then provide a sufficient evidence as stated in point 7.4 and make the vehicle available for inspection by Meet and Greet Bristol Airport prior to any repairs being carried out thereto.
8.8 Any agreed repairs being carried out will be carried out on Meet and Greet Bristol Airport’s terms and will be following quotations obtained by MAGBA Parking’s through its contractors, not quotations obtained by customer from the company not associated with Meet and Greet Bristol Airport.
8.9 Any communication in relation to the complaint can be made by e-mail with the Company’s Customer Services department at firstname.lastname@example.org
8.10 All telephone calls to Meet and Greet Bristol Airport are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored.
The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.
The contract between Meet and Greet Bristol Airport and the Customer and any person traveling with the Customer shall be governed by the law of England and Wales and these conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales.
Customer Service Number 0117 244 4240
Meet and Greet Bristol Airport
202, South Liberty Lane,
11. Data Protection Compliance
[X] DATA PROTECTION
11.1 For the purposes of this clause:
11.1.1 “Applicable Data Protection Legislation” shall mean (a) the Data Protection Act 1998; or (b) from 25th May 2018, the GDPR, read in conjunction with and subject to any applicable UK national legislation that provides for specifications or restrictions of the GDPR’s rules; or (c) from the date of implementation, any applicable legislation that supersedes or replaces the GDPR in the UK or which applies the operation of the GDPR as if the GDPR were part of UK national law, which may include the Data Protection Act 2018;
11.1.2 “Customer” shall mean the entity contracting with Meet and Greet Bristol Airport as identified in the agreement between such customer and Meet and Greet Bristol Airport;
11.1.3 “Meet and Greet Bristol Airport ” shall mean the entity the customer is forming the contract with;
11.1.4 “GDPR” shall mean the General Data Protection Regulation (EU) 2016/679;
11.2 Each party shall comply always with its respective obligations under the provisions of the Applicable Data Protection Legislation and shall not perform its obligations under this Agreement in such a way as to cause the other to breach any of its applicable obligations under Applicable Data Protection Legislation.
11.3 In the event the customer is booking the car parking service at www.meetandgreetbristolairport.co.uk or over the phone at Meet and Greet Bristol Airport ’s landline, then Meet and Greet Bristol Airport processes Personal Data such as name, email address, telephone/mobile number to send the customer information such as the booking confirmation of the present booking or information regarding the future bookings. In connection with such processing Meet and Greet Bristol Airport shall:
11.3.1 Process the Personal Data only on the bases of the information provided by the Customer while placing the booking and in accordance with this Agreement;
11.3.2 ensure that persons authorised to process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and take steps to ensure that such persons only act Meet and Greet Bristol Airport’s instructions in relation to the processing;
11.3.3 Implement appropriate technical and organisational measures to protect the Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage,
Alteration or disclosure. These measures shall be appropriate to the harm and risk which might result from any unauthorised or unlawful processing, accidental loss, destruction or damage to the Personal Data and having regard to the nature of the Personal Data which is to be protected (and the Customer shall notify Meet and Greet Bristol Airport immediately if the nature of such Personal Data changes in a material way);
11.3.4 Meet and Greet Bristol Airport does not share any customer details with third parties.
11.3.5 Not transfer Personal Data outside of the UK / European Economic Area.
11.3.6 Assist the Customer to respond to requests from Data Subjects who are exercising their rights under the Applicable Data Protection Legislation;
11.3.7 notify the Customer without undue delay after becoming aware that it has suffered a Personal Data breach and shall not inform any third party of the Personal Data breach without first obtaining the Customer’s prior written consent, except when law or regulation requires it;
11.3.8 On the Customer’s reasonable request, assist the Customer to comply with the Customer’s obligations pursuant to Articles 32-36 of the GDPR (or such corresponding provisions of the Applicable Data Protection Legislation), comprising (if applicable):
(a) Notifying a supervisory authority that Meet and Greet Bristol Airport has suffered a Personal Data breach;
(b) Communicating a Personal Data breach to an affected individual;
(c) Carrying out an impact assessment; and
(d) Where required under an impact assessment, engaging in prior consultation with a supervisory authority;
11.3.9 Unless applicable law requires otherwise, upon termination of the Agreement, at the option of the Customer comply or procure compliance with the following (i) delete all personal data
Provided by the Customer to Meet and Greet Bristol Airport and/or (ii) return to the Customer all Personal Data provided by the Customer to Meet and Greet Bristol Airport.
11.4 Meet and Greet Bristol Airport may collect, store and process contact Personal Data (such as name, e-mail, telephone/mobile number) for the purposes of the performance of this Agreement, and such collection and/or processing shall be carried out in accordance with such party’s privacy.PA